If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you. We have set up this model in order to set customers in a position of confidence and reliability.
1. We provides Top Level Customer Service that specialists are always standing by to solve any of your problem.
2. If you have any questions about the shipping time & defective quality , please do contact us, we can give you a satisfied answer & resolution.
3. Your 5-STAR POSITIVE feedback is very important for us and Please do NOT leave negative feedback without any communication.
FAQ:
Q: Are you trading company or direct factory?
A: We are factory, welcome to visit us:)
Q : How to get a sample?
A : Usually, we provide reference sample free of charge while you afford express charge. If need sample follow with your design that would charge sample fee, but while you order quantity is large we would return the sample fee to you.
Q : How to pay express charges if ordering samples?
A : You can use your DHL, FedEx, TNT, UPS account by freight collect at destination. If you don't
have a courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account, and then we deliver the samples to you by courier.
Q: Can we order the Quantity lower than your MOQ?
A: Yes, but we have to ask for surcharge to make it up to raw material suppliers.
Q: OEM & ODM service
A: We provide customized OEM service and ODM service with professional designer.
Q: What type of logo format should be submitted to make my own printing?
A: We accept AI /PSD format or JPG with 300DPI resolution
Q: After-sale services warranty
A: We guarantee our quality on all of our items. Any quality problem products will be replaced by new products
Q: What kind of Shipping Method we can use?
1. Sea shipping from Ningbo or Shanghai port.
2. Air Freight from Shanghai airport.
3. Express courier: door to door by DHL, TNT, Fedex, UPS, EMS etc
Q: Lead time
A: Around 7-20 days after received the payment depending on the quantity.
